Shipping & Returns

We offer tracked shipping to the United States. US delivery typically takes 14–21 days.
Carriers may vary by destination. If your package experiences an exception or delay, please contact us and we’ll help you resolve it.

Once your order ships, you’ll receive a confirmation email with a tracking number.
If you don’t see it, please check your spam/promotions folder or email us at .

We accept returns within 14 days of delivery for items in new, unused condition.
Return shipping is on us for approved returns. Please email support@aquachateau.com to request a return authorization before sending anything back.

If your order arrives damaged, contact us within 48 hours and we’ll make it right.