We now ship international orders via FedEx or USPS, AquaChateau is not responsible for customs issues or delays. We are not responsible for any delivery errors, delays or lost or stolen packages once the package has been shipped and tracking updates have been generated. We are available to assist you in any way we can regarding your order and shipment. Please email us at support@aquachateau.com for further international shipping inquiries.

Once your order ships, you’ll receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders, so be sure to take a look there. If you have placed an order that includes a pre-order item, your order will ship complete according to the delivery date listed with the pre-order item. You can locate this date on your original order confirmation email. If you aren't sure if your order has shipped yet, or are unable to locate your tracking, please reach out so we can assist!

Your shopping experience and satisfaction with our products upon delivery are very important to us. Each item is created and shipped to you with our utmost care. Please contact us at support@aquachateau.com f you had any issues with your order. We will do whatever possible to make sure you're completely happy with your experience shopping with us!

We accept returns for merchandise exchange, store credit, or refund on full priced items returned within 30 days of your order delivery. All returned items must be in the same brand new condition to be accepted for credit or exchange. Merchandise refunds will be issued to the original method of payment upon receipt of returned item(s). Any original shipping fees will not be reimbursed. 

• Please contact us at support@aquachateau.com to obtain authorization prior to returning an item. We'll need to know which items from your order you would like to return, and if you are sending the item(s) back in their original packaging/box, and if not, the dimensions (length, width, and height) of the packaging or box you'll be using.
• All returned items must be unused and in original packaging. It is the purchaser's responsibility to ensure we receive the return in like new condition. 
• Damage/defect claims must be communicated within 7 business days of package arrival.